Shipping Information
Last updated: July 22, 2026
Shipping Overview
MAYLAY ships orders from fulfillment facilities located in China. We do not currently operate a local warehouse in the United States.
After a package arrives in the destination country, final delivery may be completed by a local postal service or delivery carrier.
Please review the information below before placing your order.
Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays. During sales, holidays, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated Shipping Time
Estimated shipping times after an order has been dispatched are:
- United States: 7–15 business days
- Canada: 8–15 business days
- Europe: 10–18 business days
- Other supported regions: 10–20 business days
For customers in the United States, the estimated total time from placing an order to delivery is approximately 8–18 business days, including processing time.
These delivery estimates begin from the date the order is shipped, not from the date the order is placed.
Delivery times are estimates only and are not guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, peak shopping periods, incorrect address information, or other circumstances outside our reasonable control.
Shipping Origin
Please note:
All orders are currently fulfilled and shipped from China.
MAYLAY does not currently ship orders from a local warehouse in the United States. International transit and customs processing may therefore affect delivery times.
Shipping Carriers
We work with international shipping and postal partners to deliver orders.
After arriving in the destination country, a package may be transferred to a local carrier, such as USPS, Canada Post, or another local delivery service.
The carrier used depends on the destination, product, fulfillment facility, and shipping route. We cannot guarantee that a specific carrier will be used for an order.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Tracking information may take several business days to show its first update after the shipping confirmation is sent. This does not necessarily mean that the package has not been dispatched.
You can check your shipment on our Track Order page.
If you have not received a shipping confirmation email after the processing period, please check your spam, promotions, or junk folders before contacting us.
Multiple Packages
Items in the same order may occasionally be shipped separately because they are fulfilled from different facilities.
If your order is divided into multiple packages, you may receive more than one tracking number, and the packages may arrive on different dates. You will not be charged additional shipping fees solely because an order is divided into separate packages.
Shipping Fees
Available shipping methods and applicable shipping fees are displayed at checkout before payment is completed.
Shipping fees may vary depending on the destination, product, package weight, and available shipping method.
Customs, Duties, and Taxes
International orders may be subject to import duties, customs charges, taxes, or local handling fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
MAYLAY does not control these charges or determine the amount that may be collected. Customs procedures may also cause additional delivery delays.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your name, street address, apartment or unit number, city, state or region, postal code, country, phone number, and email address before completing your order.
If you discover an error in your shipping address, contact us as soon as possible. We will try to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Delayed Packages
If your package has not arrived within the estimated delivery period, please review the tracking information first.
Tracking updates may occasionally pause while a package is in international transit, undergoing customs processing, or being transferred to a local carrier.
If there has been no tracking update for an extended period, please contact us and include your order number and tracking number. We will help investigate the shipment with the carrier or fulfillment partner.
Packages Marked as Delivered
If the tracking information shows that your package was delivered but you cannot find it, please:
- Check your mailbox, porch, front door, and other safe delivery locations.
- Ask family members, neighbors, building reception, or mailroom staff.
- Confirm that the shipping address on your order is correct.
- Contact the local carrier responsible for final delivery.
- Allow up to three business days, as some packages may be marked as delivered shortly before arrival.
If the package is still missing after completing these checks, contact us for assistance.
Lost or Damaged Packages
If a package is confirmed lost in transit, or if an item arrives damaged, contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photographs of the damaged item
- Photographs of the shipping package and label, if available
We will review the information and provide an appropriate solution based on the circumstances.
Contact Us
If you have questions about shipping or an existing order, contact us at:
Email: MayLayTech@outlook.com
Response time: Usually within 24–48 hours
Please include your order number when contacting us about an existing order.