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General
What products does MAYLAY offer?
MAYLAY offers carefully selected everyday essentials and lifestyle products designed to make daily life easier and more convenient. Our collection is regularly updated with practical and useful products.
How can I place an order?
Browse our products, select the item you would like to purchase, add it to your cart, and proceed to checkout. Follow the checkout instructions to enter your shipping information and complete payment.
Can I modify or cancel my order?
Please contact us as soon as possible if you need to change your shipping address or cancel an order. We will try to assist you, but changes or cancellations cannot be guaranteed once processing or shipping has begun.
Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery to the United States usually takes 7–15 business days after dispatch. Including processing time, the estimated total delivery time is approximately 8–18 business days.
Where will my order ship from?
Orders are currently fulfilled and shipped from China. MAYLAY does not operate a local warehouse in the United States. After your package arrives in the destination country, final delivery may be handled by a local carrier.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use it on our Track Order page. Tracking information may take several business days to show its first update.
Returns & Refunds
What is your return policy?
Please contact us before returning any item. Once your return request is approved, we will provide the applicable return instructions and return address, which may be located outside the United States. Please review our Return & Refund Policy for complete details.
What should I do if my item arrives damaged?
Please contact us as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging. We will review the information and provide an appropriate solution.
Payment
What payment methods do you accept?
The payment methods currently available will be displayed at checkout. Available options may include PayPal and eligible credit or debit card payment methods provided through the checkout payment provider.
Is my payment secure?
Yes. Payments are processed through secure third-party payment providers. MAYLAY does not directly store your complete credit or debit card information.
Customer Support
How can I contact customer support?
You can contact us through our Contact Us page or by emailing MayLayTech@outlook.com. We usually respond within 24–48 hours. Please include your order number if your question relates to an existing order.
I can't find the answer I'm looking for.
We’re happy to help. Please contact our support team with a brief description of your question, and we will respond as soon as possible. You can also review our Shipping Policy and Return & Refund Policy for more detailed information.
Still Need Help?
Can’t find the answer you’re looking for?
Contact us at MayLayTech@outlook.com. We usually respond within 24–48 hours. Please include your order number if your question relates to an existing order.