Refund & Return Policy

Last updated: July 22, 2026

Overview

At MAYLAY, we want you to feel confident about your purchase. If you are not satisfied with an eligible item, you may request a return within 14 days of delivery.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

This policy does not limit any rights you may have under applicable consumer protection laws.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 14 days of delivery.
  • The item must be unused, unworn, and in substantially the same condition in which it was received.
  • The item should include its original packaging, accessories, manuals, and other included materials.
  • You must provide your order number and proof of purchase.
  • The item must not be listed as non-returnable under this policy.

We may request photographs or other information before approving a return.

How to Request a Return

To request a return, contact us at MayLayTech@outlook.com and include:

  • Your full name
  • Your order number
  • The item you wish to return
  • The reason for the return
  • Clear photographs or videos if the item is damaged, defective, or incorrect

We will review your request and provide return instructions if it is approved.

Please do not send an item back before receiving approval and return instructions from us.

Return Address

MAYLAY fulfills orders from China and does not currently operate a local return warehouse in the United States.

The applicable return address will be provided after your return request has been reviewed and approved. Depending on the product and fulfillment location, the return address may be located outside the United States.

Do not return an item to the sender address shown on the original package unless our support team specifically instructs you to do so. The sender address may not be an authorized return facility, and unauthorized returns may be lost or rejected.

Return Shipping Costs

If an item is returned because you changed your mind, ordered the wrong item, selected the wrong option, or no longer want the product, you are responsible for the return shipping costs.

If you receive an item that is damaged, defective, or materially different from what you ordered, MAYLAY will review the issue and provide an appropriate solution. Depending on the circumstances, this may include:

  • A replacement
  • A full or partial refund
  • Reimbursement of reasonable return shipping costs
  • A prepaid return method, where available
  • A refund or replacement without requiring the item to be returned

The appropriate solution will be determined after reviewing the order details and supporting evidence.

Original shipping charges are generally non-refundable unless the return results from an error by MAYLAY, a confirmed product defect, or another situation required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at MayLayTech@outlook.com.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos of the item
  • Photographs of the packaging and shipping label, if available

Please keep the item and its packaging until we have completed our review. Do not dispose of or return the item unless instructed by our support team.

Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products
  • Perishable goods
  • Gift cards
  • Downloadable or digital products
  • Items marked as final sale or non-returnable before purchase
  • Personal care, hygiene, or health-related items that have been opened or used
  • Products that cannot be returned for health or safety reasons after their protective seal has been removed

Any product-specific return restrictions will be disclosed on the applicable product page when relevant.

Please contact us if you are unsure whether an item is eligible for return.

Return Packaging and Tracking

Approved returns must be packaged securely to help prevent damage during transit.

When returning an item, we strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return has been completed.

MAYLAY is not responsible for unauthorized returns or return packages lost in transit when the customer arranged the return shipment.

Return Inspection

After an approved return is received, we will inspect the item and notify you whether the refund has been approved.

A refund may be reduced or declined if:

  • The returned item is materially used, damaged, incomplete, or altered after delivery.
  • Original parts, accessories, or included materials are missing.
  • The return was sent without approval.
  • The wrong item was returned.
  • The return does not meet the eligibility requirements stated in this policy.

We do not charge a restocking fee for eligible returns that comply with this policy.

Refunds

If your refund is approved, it will be issued to the original payment method whenever possible.

The time required for the refund to appear in your account depends on your bank, card issuer, PayPal, or other payment provider. Processing times are controlled by the payment provider and may vary.

Shipping charges, customs duties, taxes, return shipping costs, and other third-party charges are not normally refundable unless otherwise stated in this policy or required by applicable law.

Late or Missing Refunds

If you have received confirmation that a refund was issued but it has not appeared in your account:

  1. Check your payment account again.
  2. Contact your bank, card issuer, PayPal, or payment provider.
  3. Allow additional processing time, as refunds may not appear immediately.

If you have completed these steps and still cannot locate the refund, contact us at MayLayTech@outlook.com.

Exchanges and Replacements

We do not currently offer automatic direct exchanges.

If you receive a damaged, defective, or incorrect item, contact us so we can determine whether a replacement or another solution is appropriate.

For a change of size, color, model, or personal preference, you may need to return the eligible item and place a new order after the return is approved.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to assist you, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

If an order has already been shipped, it must follow the applicable return process after delivery.

If MAYLAY is unable to ship an order within the promised time, we will provide an appropriate delay notice, cancellation option, or refund as required by applicable law.

Refused and Undeliverable Packages

Please provide a complete and accurate delivery address when placing your order.

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address, the customer may be responsible for the original shipping cost, return shipping cost, or reshipping cost.

Any refund will be reviewed after the package has been returned to the appropriate facility. Charges that MAYLAY cannot recover may be deducted from the refund where permitted by applicable law.

Contact Us

If you have questions about a return or refund, contact us at:

Email: MayLayTech@outlook.com
Response time: Usually within 24–48 hours

Please include your order number when contacting us about an existing order.

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